Customer service at online casinos

Customer service may seem like a given for online casinos, but many unregulated casinos can lack this feature. Since you can play at online casinos located overseas in order to play legally, we need to ensure we have a constant connection to help if needed.

Safe and secure online casinos offer 24/7 help; we have created a list of suggested safe sites that offer first-rate customer service, and their details all in one handy location.

Customer service standards at safe casinos

When choosing an online casino, you should always keep an eye out for long support hours (preferably 24 hours a day, seven days a week), the number of contact options available, and whether or not it is regulated by a trusted third party organisation.

Contact options range from email, phone, live chat, messenger services, and even snail mail, and to be considered a credible and safe casino they must feature a handful of these where you can always get in contact with a customer representative, regardless of the time.

Additionally, it is a good idea to look our for third party organisations, such as eCOGRA or advanced jurisdictional licensers, when looking at the contact options as their accreditation has deemed them secure and helpful. These third party organisations can also step in if there is a problem and you aren’t receiving a response from the online casino.

Our list of recommended online casinos featured here have set the standard for first-rate customer service and each feature third party organisations to make Aussie players feel supported.

Royal Vegas

Royal Vegas has gained one of the best reputations in the iGaming industry since it was established in 2000, pioneering the way for future online casinos to advance and thrive.

Contact options

  • Email: online contact form
  • Phone: Australian players 1800 658 460
  • Whatsapp: +27 76 073 9635
  • iMessage: [email protected]
  • Live chat
  • Skype

Hours operational: Royal Vegas’s support is open 24/7 and the response time for emails is within 24 hours.

Languages: English, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Spanish, and Swedish.

Licensing and accreditation: Royal Vegas is licensed by the Malta Gaming Authority and eCOGRA.

G’Day Casino

G’Day Casino has been in operation since 2013, and has gained a solid reputation since, with accreditation from advanced gaming jurisdictions ensuring their customer service is above average.

Contact options

Hours operational: While G’Day only offers email and live chat, these contact options are available 24 hours a day, seven days a week.

Languages: English, Spanish, Portuguese, French, German, and Italian.

Licensing and accreditation: G’Day is licensed by both Curaçao eGaming and the UK Gambling Commission.

Slots Million

Slots Million was only established in 2014, but has earned a solid reputation for being a secure slots-only specialist pokies casino site for Australians.

Contact options

Hours operational: Slots Million offers a live chat from the hours of 10:00 to 24:00 CET, which is 19:00 to 9:00 for Aussies operating on AEST. You can email 24/7 and expect a reply within 24 hours.

Languages: English, Finnish, Norwegian, and Swedish

Licensing and accreditation: Slots Million is licensed by both Curaçao eGaming and the Malta Gaming Authority.

Thrills

Thrills was founded in 2013 and has sky rocketed in popularity since with their extensive casino catalogue.

Contact options

Hours operational: Thrills Casino only offers a live chat service from the hours of 12:30 and 24:00 CET, which is 21:00 to 9:00 for Australian players operating on AEST. Emails can be sent outside of these hours with a 24 hour response time.

Languages: English, Finnish, Norwegian, and Swedish.

Licensing and accreditation: Thrills online casino is licensed by the Malta Gaming Authority.

Jackpot City

Jackpot City has been around for quite some time, specifically since 1998, and is a leading gambling site recognised as safe and recommended by many in the online and mobile gambling community.

Contact options

Hours operational: Jackpot City Casino offers live chat and telephone support 24/7 and responds to emails within 24 hours.

Languages: English, Spanish, Dutch, Italian, Portuguese, and 10 more languages.

Licensing and accreditation: Jackpot City Casino is licensed by both eCOGRA and the Malta Gaming Authority.

32Red

32Red was established in 2002 and has since made a name for itself – not just for online casino games, but as a bingo site and sportsbook, too.

Contact options

  • Email: [email protected]
  • Phone: Australian players 1800 234 060
  • Live chat
  • Skype
  • Snail Mail: 32Red Plc, 942 Europort, Gibraltar

Hours operational: Available 24/7, with emails responded to within 24 hours provided you have emailed the best email option, available on their contact page.

Languages: 12 languages supported including English, Italian, Dutch, and Spanish.

Licensing and accreditation: 32Red is licensed by Gibraltar and eCOGRA.

Leo Vegas

Leo Vegas established in 2012 and is well known for its mobile casino catalogue.

Contact options

Hours operational: Support available 24/7, with emails responded to within 24 hours.

Languages: English, Finnish, German, Norwegian, and Swedish.

Licensing and accreditation: Leo Vegas is licensed by the Malta Gaming Authority and the UK Gambling Commission.

Roxy Palace

Roxy Palace was founded in 2002 and offers a Microgaming-only casino catalogue.

Contact options

  • Email: Online form
  • Phone: Australian players 1800 838 074
  • Live chat

Hours operational: Phone and live chat options are available 24/7, with emails responded to within 24 hours.

Languages: English, German, Danish, Italian, Spanish, Swedish, and Finnish.

Licensing and accreditation: Roxy Palace is licensed by the UK Gambling Commission and the Malta Gaming Authority.

Guts

Guts Casino was established in 2013 and offers an array of regularly updated promotions.

Contact options

Hours operational: Live chat is available 10:00 to 24:00 CET, which is 19:00 to 9:00 for Aussies operating on AEST. Guts aim to respond to any emails within 24 hours.

Languages: English, Finnish, German, Norwegian, and Swedish.

Licensing and accreditation: Guts is licensed by the Malta Gaming Authority and Curaçao eGaming.

7Sultans

7Sultans was established in 2002 and is a member of the Fortune Lounge Group like Royal Vegas; it thus has proven and excellent customer support for players.

Contact options

  • Email: Online form
  • Phone: Australian players 1800 658 460
  • Live chat
  • Skype
  • Whatsapp:+27 76 073 9635

Hours operational: Support is available 24/7, with an email response within 24 hours.

Languages: English, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese, Spanish, and Swedish.

Licensing and accreditation: 7Sultans is licensed by eCOGRA and the Malta Gaming Authority.

Casino-Mate

Casino-Mate was established in 2000 and is powered by Microgaming, and a top recommended site for Aussies.

Contact options

Hours operational: Customer representatives are available 24/7, with an email response within 24 hours.

Languages: English, Dutch, French, German, Russian, and Swedish

Licensing and accreditation: Casino-Mate is licensed by eCOGRA and the Malta Gaming Authority.